MORE THAN A CAREER A LIFESTYLE

Customer Support Specialist

CUSTOMER EXPERIENCE - San Diego, California

Customer Support Specialist

About Smashtech

We’re on a mission to disrupt the health and wellness industry by creating and maintaining full control over our own e-commerce brands and products.

We make living a healthy lifestyle simple, but how we do it is a far better story. When we say we create brands, we mean we actually dream them up and turn them into ecommerce sensations by managing everything in house.

We do it all from research & development, manufacturing, design, branding, marketing, media, sales, and customer service, for every brand we create. It may seem like a mouthful, but we don’t want anything to slow us down, hinder our agility, or tarnish our customer experience, and the best way to do that is to do it yourself. We’re not an agency, we don’t have clients, we simply create, manage, and own everything we touch.

The world is evolving fast, and we’re in the driver’s seat. We’re one of the fastest growing companies in San Diego, and because of our amazing culture, we’re featured by Inc. Magazine as one of top 50 Best Workplaces in the country. And this is just the beginning.

Recent Awards:

• Top 50 Best Workplaces in America – Inc. Magazine

• Best Places to Work 2016 & 2017 – San Diego Business Journal

We’re looking for a Customer Support Specialist  like you!

Are you a people person who gets energized by helping other people out? Smashtech is looking for a passionate Customer Support Specialist who is genuinely excited to help our amazing customers.  If you’re empathetic, flexible, patient, and passionately communicative, you’re an ideal candidate. You can put yourself in your customers’ shoes and are a great problem-solver.

The Customer Support Specialist  is a key member of our Customer Experience team who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

We currently support some of the most innovative brands and products in health and wellness. Since the majority of our customers are women, our ideal candidate is someone who is able to closely identify with and relate to the female demographic.

Job Requirements

Efficiently process incoming customer contacts through social media, email, and phone

Identify and assess customers’ needs to achieve satisfaction

Strives for the “one contact resolution” goal and eliminates the need for follow-up

Diffuse and settle customer issues using practical methods 

Provide accurate, valid and complete information by using the right methods/tools

Handle customer concerns, provide appropriate solutions and alternatives within time constraints, follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

Foster confident relationships through open and engaging communication

Deliver accurate and complete information

Follow up with and keep records of customer interactions

Process customer accounts and file documents

Observe communication procedures, guidelines and policies

Go above and beyond to engage with customers

What  makes you extra Awesome

Effective problem solver

A master of social media

Excellent in interpersonal and written communication skills

Courteous, compassionate, and empathetic

Self-controlled and thrives under pressure

Organized, attentive, and a quick learner

Goal oriented and consistently exceeds expectations

Computer and internet savvy

Flexible, friendly and takes ownership

What Will Help You Stand Out & Get Hired

+1 Smash point – if you’re an expert in finding solutions

+50,000 Smash points – if you have experience with Zendesk and/or Sprout Social

+1,000,000 Smash points – if you have experience delivering exceptional customer service in a world-class contact center

To love this role, here’s the type of person you are:

You’re passionate about results.  Our brands reach millions of users per day, so being detail and results oriented is a genuine quality of yours. You believe that performance speaks louder than words and you constantly find ways to outperform yourself.

You want to keep growing. What you don’t know, you’ll jump right in and learn. You can teach yourself whatever you need to know and you always face challenges by finding your own solutions. Personal growth to you means growing in skill, knowledge, and emotional intelligence.

Innovation is your middle name. Our team is inventing and re-inventing every day and it takes tenacity, bravery, and the ability to see the big opportunities. Whether it’s making your day more productive, or finding better solutions for our brands and customers, you always look to improve. And if you don’t find a way, you make one.

You live and breathe collaboration. You love working with and learning from different types of people. You appreciate different points of view and understand that everyone plays a part in achieving company goals.

You work hard and stay humble. We’re still only 1% done at Smashtech. You believe that no task is below you and you’re eager to roll up your sleeves and get to work!

What We Offer

Working for a promising company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your ‘A game’ to the table, here’s what we’ll bring:

  • Highly Competitive Salary and Benefits
  • Health Benefits with 75% Employer Contribution (Medical, Dental, Vision)
  • Flexible Paid Time Off
  • Flexible Working Hours
  • Fully Paid Company Vacation
  • 401k with 4% Employer Match
  • Company Discount on Apple Products
  • Free Fully Stocked Office Foods, Drinks, and Snacks to keep you fueled all day long
  • Free Monthly Parking
  • Free Gym Membership to Fit Athletic Club
  • Free Catered Lunches on Fridays
  • Free Monthly Social Activities

  • A gorgeous, custom-built 22,000 square foot office with floor to ceiling glass windows, polished concrete, modern yet chic furnishings, and 360 degree views of the ocean, bay, and balboa park from the highest office in the city.
  • We’re conveniently located in Downtown San Diego on the 33rd floor with a bright, dynamic and open office – no walls, no cubicles!
  • Awesome environment that includes a 3000 square foot game/recreation/ and team lounge, corn hole, beer pong, ping pong, and complimentary access to Fit Athletic Club.
  • The chance to learn from some of the best people in the business through frequent – if not daily – interaction with our fiercely compassionate leadership team.
  • Challenging and meaningful problems to solve – you will invariably make a difference and impact.
  • A vibrant and devoted team of mixed personalities and creative minds, who still find time for fun!
  • We invest in you with personal and professional development, to provide you the room and tools you need to create and succeed.
  • And, most importantly, there are no egos, no jerks, no prima donnas. Just awesome folks who live and breathe collaboration.

 

Employment is Full-Time in our San Diego, California Office.

Are we a fit? Click on the link below to apply!

APPLY NOW! WE ARE INTERVIEWING THIS WEEK.

Are we a fit? Click on the link below to apply!

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